If you notice that you may be missing some mentions, you can use the Mention inspector to find them.
In order to use the Mention inspector (by clicking on Help > Mention Inspector), you need a URL of the mention that you want to find.
There are two steps in setting up a Mention inspector:
Choosing a query
Entering the URL of the mention you want to find
You can enter up to 50 URLs for inspection. Also, make sure to separate each URL by pressing Enter. When you’re done, click on Inspect.
After you click on Inspect, the tool will tell you whether your mention is already in the feed or not.
If you’re inspecting multiple URLs, you can filter them with four filters in the dropdown menu.
The mention is already in the feed
If the mention is already in the feed, this is the message you’ll receive:
When you click on the URL, the tool will tell you under which date and time you can find your mention in the feed.
The mention is not in the feed
If the mention is not in the feed, the tool will tell you why.
By selecting Toggle visual explanation a visual representation will be shown to help you identify the specific reason why the post did not match the query.
If you want more information about the situation, you can click on the Ask for Help button. That action will open a new chat with an automatic message, and all you have to do is click on “send”. Our team will contact you shortly with further assistance.