Roles help you control the way you share your organization with others.
There are five user roles in the tool: Creator, Admin, Editor, Analyst, and Viewer.
You should assign each new user a role that corresponds with the way the user will engage with the tool.
For example, if the person isn’t actively involved in using the tool, you can assign them a Viewer role and they will be able to see the data, but won’t be able to change your current setup.
Also, for example, a colleague in charge of the sentiment analysis can be assigned an Analyse role, whereas a colleague that does not manage communications can only be assigned a View role in order to see everything, but without the possibility of changing your queries or inviting new people.
In the photo below, you can see which activities are allowed for each role.
Just to recap:
Admins can invite other colleagues in your company’s account, change your plan i.e. pricing options for your account and change the settings for an account. Admins can also add new queries, receive alerts, create reports and use other functionalities according to the plan.
The Editor is a user that can see and add queries that are placed in the organization folders of which they are members, can see reports, and receive alerts, according to the plan.
The Analyst is a user that can see queries that are placed in the organization folders of which they are members, analyze feeds (i.e. select sentiment, add tags, etc.), can see reports, and receive alerts, according to the plan.
The Viewer is a user that can see queries that are placed in the organization folders of which they are members. Viewers can’t add any new queries but can see reports and receive alerts, according to the plan.